Can I make stationary purchases?

Yes, at the seat of the Pilecki Institute at 82 Sienna Street, Warsaw.

Before visiting, please contact: sklep@instytutpileckiego.pl, +48 538 626 237

Can I pick up goods in person?

Yes, you can pick up your order at our seat at 82 Sienna Street, Warsaw.

For personal pickups, please contact: sklep@instytutpileckiego.pl, +48 538 626 237

Can I receive a VAT invoice or a bill for my order?

We add a till receipt to each order. We can also send you an invoice, however you should add such an instruction to your order.

Do you make out invoices with deferred payment deadlines?

Yes; institutions that require invoices with deferred payment deadlines should contact: sklep@instytutpileckiego.pl, +48 538 626 237

Can an order be modified once it has been placed?

Yes. If you want to modify your order, please contact: sklep@instytutpileckiego.pl, +48 538 626 237

How long do I have to wait for my order to arrive?

The order fulfillment time is counted from the moment of receipt of payment authorization.

All orders are fulfilled on the next business day, while the exact fulfillment time will depend on the selected method of delivery.

Can I file a complaint?

You are entitled to lodge a complaint if the goods which you have received are sub-standard, have been damaged in transport, or differ from those which you actually ordered. For more information, please go to the “Returns and complaints” tab.

I want to withdraw from the contract. Within how many days at the latest do I have to send back the goods?

You can send the goods back within 14 days of the date of receipt of your order.

Can I cancel my order even after making payment, and then receive a refund?

Yes, there is such a possibility. To this end, please contact: sklep@instytutpileckiego.pl, +48 538 626 237

How long will it take for my funds to be reimbursed to my bank account after I return the goods?

We process refunds within 14 days of the date of receipt of returned products or that of submission of information about cancellation of an order. 

How can I check the status of my order?

The easiest way is to log in to the Shop’s website and check under the “My account” tab.

I chose the “conventional transfer” payment option. Where can I find the bank transfer details?

Bank account number:

PLN: 76 1130 1017 0019 9006 5420 0003

EUR: 65 1130 1017 0019 9006 5420 0007

USD: 38 1130 1017 0019 9006 5420 0008

Instytut Solidarności i Męstwa im. Witolda Pileckiego

Foksal 17, 00-372 Warszawa

Bank transfer details and an instruction on how to make payment can be found on our website under the “Forms of payment” tab.