1. INFORMATION FOR CONSUMERS*
*a consumer is a natural person who enters into a legal transaction with an entrepreneur, which transaction is not directly connected with the business or professional activities of said natural person
The WITOLD PILECKI INSTITUTE OF SOLIDARITY AND VALOR with its seat at 17 Foksal Street, 00-372 Warsaw, entered in the National Court Register, Register of Entrepreneurs, by the REGIONAL COURT FOR THE CAPITAL CITY OF WARSAW IN WARSAW, XIITH ECONOMIC AFFAIRS DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000713483, holder of NIP tax identification number 5252735962 and of REGON statistical identification number 36923654400000.
CONTACT WITH THE SELLER
Postal address: ul. Foksal 17, 00-372 Warszawa
E-mail address: email@example.com
The contract of sale, drawn up in Polish, is concluded for the purposes of the transaction of sale and for the duration thereof.
If the contract does not provide otherwise, the Seller shall issue the goods to the Consumer immediately upon conclusion of the contract of sale.
TERMS AND CONDITIONS GOVERNING COMPLAINTS
The Seller is obligated to deliver goods that are free of defects, unless the Seller has informed the Consumer about specific defects of goods prior to conclusion of the contract of sale.
In the event of it being determined that goods are defective, the Consumer may lodge a complaint concerning said goods on the basis of the warranty provisions of the Civil Code.
Citing warranty, the Consumer may, acting in accordance with the principles and deadlines set forward in the Civil Code:
Submit a declaration for a reduction of the price
If the defect is significant – submit a declaration of withdrawal from the contract
Demand that the item be replaced with one free of defects
Demand elimination of the defect
The Seller hereby requests that warranty complaints be submitted by e-mail, in writing, or in person at the Shop.
In order for a warranty complaint to be considered, the Consumer may be obligated to return the defective goods, this at the Seller’s expense, to the following address: ul. Sienna 82, 00-815 Warszawa.
The Seller recommends including the following data in the complaint notification form: data enabling identification of the Consumer, a brief description of the defect, date of disclosure of the defect, and the Consumer’s complaint demand.
The Seller’s recommendations set forward in the present document constitute non-binding guidance for the Consumer, which may – but does not have to be – followed thereby. If the Consumer shall not follow the guidance provided by the Seller, this will in no way impact their rights as a consumer, and in particular their warranty rights.
Complaints shall be considered by the Seller within 14 days.
THE EXTRAJUDICIAL CONSIDERATION OF COMPLAINTS AND PURSUIT OF CLAIMS
In the event that the complaints procedure does not bring about the outcome expected by the Consumer, the Consumer may avail themselves among others of the following:
mediation conducted by the territorially competent Provincial Inspectorate of the Trade Inspection, to which it is necessary to submit an application for mediation (these proceedings are in principle free of charge). A list of inspectorates is available on the following website: https://www.uokik.gov.pl/wazne_adresy.php#faq595,
assistance of the territorially competent standing consumer arbitration court at the relevant Provincial Inspectorate of the Trade Inspection, to which it is necessary to submit an application for consideration of a case before said arbitration court (such assistance is in principle free of charge).
A list of courts is available on the following website: https://www.uokik.gov.pl/wazne_adresy.php#faq595
assistance of the municipal or county consumer ombudsman, which is provided free of charge,
the ODR internet platform, which is available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
2. INFORMATION CONCERNING THE PROCESSING OF PERSONAL DATA
PERSONAL DATA AND PRIVACY
We would like to inform that whenever it shall be necessary to provide personal data for the purpose of concluding a contract, we will not be the controller thereof, while processing will take place in accordance with the following principles:
Purpose of processing:
Depending on your decision, this may be:
Conclusion and implementation of a contract of sale
Legal basis for processing:
Contract of sale or actions undertaken at your request with the intention of concluding said contract (Article 6, Subparagraph 1, Letter b of the GDPR)
Legal obligation incumbent upon us, for example concerning bookkeeping (Article 6, Subparagraph 1, Letter c of the GDPR)
Your consent expressed at the Shop (Article 6, Subparagraph 1, Letter a of the GDPR)
Contract for the provision of services or actions undertaken at your request with the intention of concluding said contract (Article 6, Subparagraph 1, Letter b of the GDPR)
Our legally justified interests, consisting in the processing of data for the purpose of determining the existence of, pursuing, or defending possible claims (Article 6, Subparagraph 1, Letter f of the GDPR)
Our legitimate interests, consisting in conducting direct marketing (Article 6, Subparagraph 1, Letter f of the GDPR)
Provision of personal data:
voluntary, however in certain instances it may be necessary in order to conclude a contract
Effect of non-provision of personal data:
we will be unable to make out a VAT invoice
we will be unable to determine the existence of, pursue, or defend claims
Possibility of withdrawing consent:
at any time
The processing of personal data performed until your withdrawal of consent shall remain valid and legal.
PERIOD OF PROCESSING
We will process your data only for the time allowed or required under a pertinent legal basis, that is until:
we shall cease to be bound by a legal obligation to process your personal data (regarding VAT invoices), or
it shall no longer be possible to pursue claims in connection with a contract concluded by the parties through the Shop, or
you withdraw your consent to the processing of your personal data, if processing was performed on the basis thereof, or
we accept your objection to the processing of your personal data – when your personal data were processed on the basis of the legally justified interests of the controller or when your personal data were processed for the purposes of direct marketing,
– depending on what shall be applicable in a given case and what shall be the latest to occur.
You are additionally entitled to request the following:
access to your personal data, and also a copy of your personal data (Article 15 of the GDPR, or – if applicable – Article 13, Subparagraph 1, Letter f of the GDPR),
the correction of your personal data,
the deletion of your personal data,
that the processing of your personal data be limited,
the transferral of your personal data to a different personal data controller,
You are also entitled to:
lodge an objection against the processing of your personal data at any time:
on the grounds of your particular circumstances – as regards the processing of your personal data based on the provisions of Article 6, Subparagraph 1, Letter f of the GDPR (that is pursuant to legitimate interests pursued by the personal data controller),
if your personal data are being processed for the purposes of direct marketing – insofar as their processing is connected with direct marketing.
Feel free to contact us if you would like to exercise your rights.
Should you consider that your personal data are being processed contrary to the provisions of law, you may lodge an appeal with the President of the (Polish) Personal Data Protection Office.
EXTRANEOUS SERVICES/RECIPIENTS OF DATA
We use the services of external entities to whom your personal data may be submitted. The following is a list of recipients of your personal data:
entity operating the mailing system
operator of the internet business platform
entity responsible for the delivery of goods – unless you have chosen to pick up the goods in person
supplier of software used for business operations (bookkeeping software, for example)
competent public bodies, insofar as we are obligated to provide them with access to personal data